Ethical, lawful collection — enforced in the workflow

Principles built in

• Contact only when permitted: consent, opt-out, send window and weekly caps are checked before sending.
• Disputes are respected: a disputed debt can pause collection until resolved.
• Transparency: borrowers see balances, history and how to complain.
• No automated financial decisions: models and assistants are advisory; approvals are human.
• Evidence: every contact, decision and export is logged.
• Data rights: data-subject request workflow, retention and legal holds.

Configure the jurisdiction-specific rules your compliance team maintains in the versioned rule register. The platform does not interpret law; it enforces the settings you approve. Typical references teams map to include data-protection legislation (such as Nigeria's Data Protection Act) and their sector regulator's consumer-protection and debt-recovery guidance — confirm current requirements with qualified advisers.

Questions